Refund Policy

Returns

Qprototype produces custom-made products. Each item is produced based on the customer’s provided design files, such as 3D CAD files, and drawings. If we do not manufacture according to the customer’s design data or instructions, or if the production quality does not meet IPC standards or the customer’s specified requirements, we will accept returns or refunds. Customers have the right to apply for a return within 14 days of receiving the product.

If a buyer has any concerns regarding the quality of the products produced by Qprototype, they must file a claim within 14 days from the date of receipt. If no claim is filed within this timeframe, it will be assumed that the buyer approves of the product.

Refunds

Once we receive and inspect your return, we will email you to confirm that we’ve received it. We will also inform you whether your refund has been approved or rejected. If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

NOTE: There are two ways of verifying that the received product is not as per your order.

  1. you can send us enough photos and measurement that not meet your order requirement or damaged parcel photos. If we are satisfied with images we may can approve your refunds if NOT we can ask you to send it to us before we refund. Please contact us on info@qprototype.com and we will guide you.
  2. You can return it to our physical address (at your expense). Then, we will review it.

 

If you haven’t received your refund with in 14 days, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for your refund to be officially posted.
  3. Reach out to your bank, since there is often processing time before a refund appears in your account.

If you’ve completed all these steps and still haven’t received your refund, please contact us at info@qprototype.com

Qprototype has the right to change or update this refund policy at any time. Changes will take effect immediately upon posting.